Frequently Asked Questions:
Do you ship to Canada, Mexico, or overseas?
At this time we do not ship outside the United States. Reasons for this are to keep costs down as shipping and insurance rates outside the states becomes more expensive for the the buyer. While we would love to serve all of our followers and customers worldwide, it is often simply a better deal for those outside the Continental US to buy locally or through their state-resident online dealers.
Do you offer a military or religious discount?
At this time we do not. As our volume expands, we may begin to offer discounts to different organizations that serve the public. We would love to be able to recognize you for your unique contributions! Stay tuned.
Do you offer volume discounts?
Typically we do not. However, if you are making a larger order size (greater than $20,000 US), then please send an email to email@example.com and discuss with us before placing your order online. If we can get you a volume discount through one of our suppliers, we will make every effort to do so though we do not guarantee this. We can handle manual sales orders for larger orders where applicable, though note there is technically no maximum for online orders.
Do you charge sales tax?
We do charge sales tax on certain items that require it. In many states, bullion is not charged tax so typically you will not see it on your checkout. In some cases, we may have to charge you. For example, some states set a maximum or minimum threshold to either activate or to limit sales taxes. Many states also charge sales tax on shipping. See your states laws on sales tax for more information. We will adhere to all requirements on sales taxes.
How are your prices determined?
We charge based upon the current spot price plus a premium. Spot prices are sourced by the banks and brokers that collect this information across the market and provide it electronically to most dealers in the US. So our spot prices will not be that much different than anywhere else. Premiums are added based upon the origin mint, the complexity of the design, and the uniqueness of the product. Market conditions affecting supply and demand are also taken into account. We will always pass savings along to our customers where we can source products more cheaply or take advantage of bulk discounts from our suppliers.
Why are prices different in my cart?
Prices may change as the market prices change. Prices fluctuate many times per day, and on a typical spot prices can change every minute. Spot prices are determined through the futures and OTC markets through the UK and American exchanges, and are based on active contracts for thousands of traders.
How do I place an order?
Customers can purchase through our automated online store, by visiting our store in Grapevine, TX, or by sending an email to firstname.lastname@example.org for certain types of orders (e.g. larger size than listed online inventory or special requests of rare items). For standard orders, please use the online store. If you have questions on products, please contact us at email@example.com. We typically answer all emails within 24 hours, excepting Sundays when we are closed.
When will I receive my order?
Once your order is placed, please allow for 4-6 business days for packing and shipping. We never like to make a mistake, so we take our time to fill your order accurately every time. We ship using the major shipping services, and all orders come insured for the amount of purchase. We will email you tracking information when your order is shipped. Our typical order will ship 3-5 days standard, but we will pick the most price effective shipping option for you from a selection of different carriers. Actual shipping time may vary, and we cannot guarantee a specific delivery day. If you must have expedited shipping, please send an email to firstname.lastname@example.org with your request and we will accommodate those requests where we can, subject to availability of items and increased rates of our shippers. Additional shipping charges may apply.
How do I know the metal is authentic?
All of our suppliers use XRF and similar verification technologies to test the metal. All of our products are sourced through well known suppliers. On buybacks or in-store purchases, we use similar technology to test each item to insure they are all meet industry standards for purity and metal content.
How do I pay for my purchase?
You have two options. The first is through credit card at the point of purchase in your shopping cart. The second is through wire transfer to our bank account. We require all wires to be made within two days of purchase or we may release the inventory back to the online store. The reason for this is ensure all of our customers have access to our products on a timely basis.
Wire instructions are given to you at the time of checkout - please print or write them down. Note that your order number should be included in the REFERENCE line of your wire payment. Your bank can include that information on the wire payment for you. Wires without reference numbers may take more time to track down or even be refused, in rare cases that we cannot match the payment amount and payer to an active order.
May I cancel my order?
You may not cancel your order once payment has been completed. All orders made are final after two business days or upon completed payment, whichever is sooner. We do often buy metal back at prevailing market rates if you wish to sell them back to us. This policy is in place to prevent losses due to changing market prices on a day to day basis, for which we have no control and cannot predict the direction and amount of changes ahead of time.
Please read the Terms and Conditions before making any orders. You are responsible for understanding all terms and conditions.