Terms and Conditions

Please read these terms and conditions before ordering from the online store.


Terms and Conditions


By using the Gold Silver Pros online store website or any other service provided by Gold Silver Pros, you implicitly agree to the following terms and conditions of use. These terms apply to all orders, purchases, and sales made through www.goldsilverpros.com, by telephone, by email, or by any other means.

The Terms and Conditions will be provided to you upon checkout. By proceeding with the ordering process, you certify that you have fully read and understood the terms and conditions provided.

We reserve the right to change this User Agreement at any time. Any changes will be posted on the Gold Silver Pros online store Terms and Conditions page and are considered effective upon update.

This User Agreement cannot be changed in any other fashion except by mutual, written agreement between Gold Silver Pros and you. This User Agreement sets forth the entire agreement between Gold Silver Pros and you in regards to the material contained within it.

If you have any questions regarding this agreement, please contact Gold Silver Pros at 682-271-4145.


Bullion Purchases

All bullion sales are final at the time of sale. We do not offer returns of bullion products due to the changes in prices that occur. We may offer to buy back your bullion at market prices. Orders cannot be cancelled when they are assigned a sales order number, which you will see when you complete your transaction.


Price Confirmation

Prices are locked in only when you have completed your order with us. Credit Card purchases are marked paid when the transaction is completed and we receive confirmation from your credit card processor. For purchases made by bank wire, we must receive your bank wire within two days of purchase. Purchases with no confirmed wire transaction will be cancelled after two days. Please make sure and include the order number in the REFERENCE line of your wire transfer.


Payment Options

We accept credit cards and bank wires as forms of payment only. All orders placed with credit cards must be shipped to the verified credit card billing address. Orders will be held until this information is verified. We reserve the right to refuse any order if incorrect billing information is given.


Cancellation and Returns

We do not not allow cancellation of orders once the payment has been processed. For credit cards, that will be at the point of purchase in the online store. For bank wires/ACH transactions, the cutoff date is two days after the date of purchase. For bank wire/ACH orders where a wire has not been received after two days, the orders will be cancelled and inventory will be released to the online store.


Disclaimer
By using Gold Silver Pros services, including this website, you agree to be bound by this Disclaimer. Please make sure you read and understand the policies set forth in this section.

You also implicitly state that you have sufficient knowledge and experience on which to base your decisions regarding the buying and selling of precious metals, and that Gold Silver Pros makes no recommendations about those sales or purchases. You acknowledge understanding of the risks inherent in such transactions, including fluctuations in market price, and that those risks are beyond the control of Gold Silver Pros.

By using our services, you acknowledge that certain market conditions or other disruptions, such as technological difficulties, may result in you being unable to buy or sell products on a timetable or at a price that is acceptable to you. If you fail to abide by the terms described within the Terms and Conditions, we reserve the right to suspend or terminate your account at any time.

You agree not to hold Gold Silver Pros liable or responsible for any orders placed via its online order system, disruptions, or termination of that system, or for any losses, or damages you may incur as a result of using the order entry system.


Gold Silver Pros is not liable for any errors, negligence, or inability to fulfill any orders. Nor can Gold Silver Pros be held responsible for delays in transmission, delivery, or fulfillment of orders due to the failure of associated facilities or to any other causes beyond its control. By using any Gold Silver Pros service, you agree that you understand the order entry system is mechanical and may fail due to conditions beyond our control.


Cookies are data files which store information concerning the websites you have visited. Data contained in those files is data you yourself have entered. No credit card information is stored within the cookies used by Gold Silver Pros. Gold Silver Pros uses tracking cookies to enable you to easily retrieve fresh quotes or place additional orders without having to re-enter your name and shipping data.

If your browser is currently blocking cookies, you may have trouble logging in or the system may not be able to find your username or password.  Please enable cookies in your browser's settings for the smoothest possible experience on www.goldsilverpros.com.


User Agreement
By making purchases, selling, or placing orders with Gold Silver Pros, you are agreeing to abide by our Terms and Conditions.
All policies are subject to change at any time and all such changes will be effective immediately upon posting to the Gold Silver Pros website.

All investment includes an element of risk. The value of bullion coin is constantly affected by a variety of factors including market price, the perceived value of such coins in relation to their availability, as well as other innumerable factors. Because of the natural fluctuations in price, investing in bullion and coins may not be suitable for everyone. It is in your best interest to learn as much as you can, fully understand the market, and ensure you have sufficient financial reserves before considering any investment.

Indemnification
By using Gold Silver Pros’ services, you agree that neither the company, nor its affiliates, officers, directors or shareholders can be held liable for any costs, damages, expenses, liabilities or obligations you incur as a result of your breach of agreement with Gold Silver Pros, or your failure to adhere to the Terms and Conditions.

Limitation of Liability
By using our services, you agree that Gold Silver Pros cannot be held liable for any consequential, exemplary, or indirect losses or damages you may incur from a transaction with us. If Gold Silver Pros is held liable to you for a transaction, liability will be limited to either the amount which you paid during the transaction or $100; whichever is greater.


Default; Rights and Remedies
Gold Silver Pros reserves the right to exercise any and all rights available to us by law in the event of your failure to comply with any obligations you owe us. This includes, but is not limited to, using any of your funds being held by Gold Silver Pros to satisfy your financial obligations to us. We may also offset any financial obligation we owe to you, against your outstanding obligations.


We reserve the right to turn your account over to a collection’s agency or lawyer for collection if necessary. In that event, you are responsible for paying all costs associated with the collection, including, but not limited to attorney’s fees and court costs.
No delay or failure to act on our part can be construed as a waiver of any right or remedy. Also, no action upon any right or remedy will limit further exercise of that right or remedy.


By using any Gold Silver Pros’ services, you agree to allow us to charge the credit card you have provided for any market losses incurred by Gold Silver Pros as a result of your failure to fulfill any obligation.


Absence of Relationship
Upon using any Gold Silver Pros service, the only relationship created is that of a buyer and a seller. No other legal relationship exists or is implied.


Our written consent is required before you may transfer or assign these Terms and Conditions, any rights it grants you, or any obligations to another party. This User Agreement will be considered binding on any allowed transfer or assignment and any successors of Gold Silver Pros.


Dispute Resolution
It is our goal that all disputes can be resolved in a timely fashion. To that end, use of any Gold Silver Pros service requires that you agree to dispute resolution as outlined below:


• Forum Selection: The State courts of Tarrant County, Texas shall have jurisdiction in any disputes. Disputes must be resolved within those courts. By using any Gold Silver Pros’ service, you agree to waive any objection to the jurisdiction of those courts.
• Governing Law: This User Agreement shall be governed and interpreted in agreement with the laws of Texas.
• Waiver of Jury Trial: Arbitration: BOTH GOLD SILVER PROS AND YOU WAIVE YOUR RIGHT TO TRIAL BY JURY AND ARBITRATION IN THE EVENT OF ANY DISPUTE.


Shipments
Shipment may take up to thirty (30) days from completed payment, depending upon the manner of delivery. Note that this 30-day period is IN ADDITION to all payment clearing times and any product-specific delays. Applicable taxes, as well as shipping and handling charges are not reflected.  You are fully responsible for applicable taxes, and shipping and handling charges. 


Each package over $1000 requires a signature upon delivery.  Packages over $2500 require signature by an adult upon delivery. Gold Silver Pros fully insures all of its shipments.  Should anything happen while your package is in transit to you it will be covered by our insurance policy.  However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with a third party.  When we ship to you, if metals are lost or damaged in transit, Gold Silver Pros assumes responsibility to pursue any claim with the insurance company.  If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.


Please note that Gold Silver Pros will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance end the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported within 2 business days, else Gold Silver Pros may have to refute any claims.


Liability
Failure to perform or delay in the performance of any of our obligations due to events that are beyond our control is excusable, and Gold Silver Pros cannot be held responsible or liable for any losses or damages incurred because of such events.


Further Assurances
By using any Gold Silver Pros’ service, you agree to complete and provide any other reasonable documentation or actions which may be required.


Notices
All communications with us must be through an authorized agent of Gold Silver Pros in the state of Texas. All communications to you will be sent to the mailing address, or e-mail address you provided upon registration.


Absence of Waivers
Any failure or decision not to take action in response to any of your failures to comply with these Terms and Conditions does not affect the ability of Gold Silver Pros to act upon any other such failure.


Severability
If any term of the User Agreement is found to be unenforceable under the applicable laws, it does not affect the enforceability of any other term. If you have any questions regarding Gold Silver Pros, contact us: via email at info@goldsilverpros.com, or by phone at 1- 682-271-4145, or by mail at Gold Silver Pros, 303 W. Northwest Highway, Suite D, Grapevine, TX 76051.


WHAT PERSONAL INFORMATION WE COLLECT (Privacy Policy)

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.


We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information. By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you.
  • Screen our orders for potential risk or fraud.
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.


SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.



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